Managed IT Services Overview
IT Support Essex
We specialise in IT and computer support throughout Essex, including Colchester, Chelmsford, Stansted and London, supplying network and server support and IT consultation services for businesses that have existing IT infrastructures as well as those needing to make the transition towards a more stable server based environment.
Our comprehensive server administration and IT support services are available through both our pay-as-you-go and our no-tie-in IT and computer support packages.
The IT support and computer services we provide to Essex based and other regional businesses seek not only to deliver quality IT support, but also to identify opportunities for reducing overheads and improving the delivery of your key business objectives.
Remote Support
We provide a variety of remote services including telephone support on a direct dial local rate telephone number. In addition to this, for more complex problems, we also offer direct links via secure encrypted connections. This enables us to provide instant support via shared control of your PC in real time.
Server Monitoring
Constant monitoring of your servers and daily analysis of usage logs and reports ensures that we can identify and resolve problems in many cases before they effect your network. This reduces the risk of downtime to your business. We use specially developed software to proactively monitor server performance and identify potential weaknesses.
Network Design & Installation
We work closely with our primarily Essex based clients to design a network according to their specifications and requirements. We have the skills and experience in installing and maintaining varied LAN/WAN environments. We focus on delivering a robust and reliable system within the client's specifications and budget.
Remote Working Solutions
We can help clients in extending their Essex based networks beyond their main offices in order to help employees work from home or their remote offices. We offer remote working for individual users or we can extend branch offices through the use of site to site VPN connections.
Network Maintenance
Pro-actively maintaining your network in Essex involves making sure vital resources such as server services, network devices, e-mail, backups, databases, intranets and websites are properly monitored and cumulatively well kept in order to preserve their state of functionality. The current requirement to minimise downtime for businesses vital processes is achieved through constant surveillance and the implementation of intelligent redundancy systems that exist to serve the most important aspects of any business with regards to the individual facets of their existing IT infrastructure.
Network Security
System security is a high priority on any network to protect data and prevent external instrusion. We ensure that all external connections are fully encrypted and secure, firewalls are correctly configured and that no unauthorised remote access is allowed. We are partnered with leading security software and firewall providers and offer a range of products to keep your network safe.
Disaster Recovery
Although disasters are best avoided wherever possible through careful planning, some events cannot always be anticipated (e.g. fire, flood, etc). In such events disaster recovery planning is essential for any business that wishes to keep downtime to a minimum. We offer various services primarily to Essex based businesses (e.g. redundant domain controllers, offsite data storage, backup power supplies, etc) to ensure effective and rapid recovery.
Standard IT Services
- Onsite same or next day service wherever possible.
- Service hours between 9am - 5pm. (Enquiries 24/7).
- PAYG hourly rate - no ties.
Contract IT Services
Annual and monthly maintenance contracts available including:
- 2-4 Hours on-site response time.
- Extended regular service hours between 8am - 8pm.
- No tie-in on monthly contracts.
- Optional 24/7/365 support packages.
- Highly qualified on-site engineers, inclusive hours, reduced rate additional hours, remote support, licensing and software support.
All fees and services are subject to change and to our terms and conditions.
